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Frequently asked questions

Shipping Process

1) Order is Placed

You've just placed your order with LOTUS! As soon as your order has been placed, we’ll send you an email to confirm receipt. From there, our warehouse will typically process the order in 1-3 business days before sending it out for delivery.

2) Processed & En Route

Once our warehouse has processed your order and it is in the hands of our courier, we will provide you with a tracking number to keep you up-to-date. Please note: The estimated shipping date we provide is the date that your order is most likely to arrive. For reasons beyond our control, however, shipping is sometimes delayed or accelerated. We recommend you keep a close eye on your tracking number for shipping updates. As this is an estimate, we don't recommend staying at home to wait for your package. If your order has multiple items you may receive each item on different days as each item will have its own tracking number.

3) Out For Delivery

You're this close to a better night’s sleep! Once our shipping partner has your order on their truck, we will send you an email update. Our shipping partner will make a delivery attempt that day between 9am - 7pm for residential addresses and will leave your package if it’s safe to do so. If they deem the location unsafe, they will make a second delivery attempt the following business day. 

4) Delivered

Your LOTUS has arrived at your home. Go ahead—unbox and get comfy! 

The LOTUS Mattresses are designed to help keep you cool as you fall asleep and remain cool through the night. The top layer of the LOTUS Mattress uses Arctic Ice open-air cell technology, which moves heat away from your body faster than traditional memory foam, providing you with a comfortable sleep without overheating.

For additional help keeping cool through the night, we recommend:

The LOTUS Arctic Ice Mattress Protector a water-resistant shell that uses PCM (phase-change-material) that cools on contact. 

The LOTUS Canadian Birch Sheets, use birch fibres and a sateen weave which is cooling and breathable.

Box spring vs slatted foundation

You can use LOTUS Mattresses with most bed frames, but we recommend using it on a traditional box spring or directly on a slatted base with your preferred frame.

Why? Because both a box spring and a slatted base provide you with adequate support while ensuring the mattress can breathe. This is important for distributing body heat away from you, and wicking moisture out of the mattress so you can remain cool and dry through the night.


Slatted Frame with gaps smaller than 3"

LOTUS Bed Frame Firmness

If you're looking for a firmer feel, a box spring provides support across the entire bottom surface of the mattress, making for a more supported sleep experience.

For a softer feel, a slatted foundation will support you while allowing for more give, creating a slightly plusher sleep experience. Please note that if you use a slatted foundation, the slats should be spaced no more than 3 inches apart.

What not to do with an LOTUS Mattress

Foams mattresses can be very sensitive to environmental conditions like moisture and dirt. For this reason, you should not place the LOTUS Mattress directly on the floor for an extended period of time.

And while the LOTUS Mattress is durable enough for coverage by a 10-year limited warranty it can become damaged if it's not supported adequately, and should not be used with any base or foundation with gaps or spaces wider than 3 inches.

Slatted Frame(with gaps larger than 3")

Solid Platform Bed(no slats for breathability)

On the floor(needs a raised frame)

Proudly Canadian-made

LOTUS Mattresses has always been made in Canada from the LOTUS Comfort Foam. Our unique foam uses an open-air cell structure to provide the perfect balance of comfort and support, control sleep temperature, relieve pressure, and eliminate motion transfer.


LOTUS Arctic Ice™ Cooling Gel Technology

LOTUS foam is unlike traditional memory foam. While memory foam sinks in the summer and feels firm as a rock in the winter, LOTUS Mattresses is temperature insensitive and maintains a consistent feel through every Canadian season. No matter the temperature outside, LOTUS foam responds only to the weight of your body while open-air cell technology enhances breathability and cooling through the night. It also cushions your body perfectly, providing that not-too-soft, not-too-firm, just-right comfort loved by many Canadians.

General Inquiries

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Shipping Concerns

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Warranty Claims

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