Warranty Infomation


Mattress Warranty Details

LOTUS Sleep Products Inc. warrants each mattress against defects in workmanship and materials for a period of 10 years. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials it will be repaired or replaced subject to the details below.

Warranty Highlights

  • The warranty period for your LOTUS mattress begins on the date of delivery and ends 10 years later.
  • Your LOTUS mattress must be unpacked and expanded no more than two weeks after the date of delivery.
  • If, despite normal usage and proper handling, your LOTUS mattress forms permanent indentations of more than one inch (two inches for commercial and institutional orders) in the first 10 years or two inches (three inches for commercial and institutional orders) in the final 5 years of the warranty period, it will be replaced, at your option, according to the terms below.
  • Your LOTUS mattress cover will be repaired or replaced if there is damage to the fabric or zipper due to faulty workmanship or imperfections.
  • Your LOTUS mattress must be used on a suitable base as specified in this warranty.
  • You will be required to take certain photos and measurements of your LOTUS mattress and send them to LOTUS’ customer service team to process a warranty claim.

10 Year Full Replacement Warranty

If your LOTUS mattress has a defect covered under this warranty we will replace or repair it subject to the conditions of this warranty. Your LOTUS mattress will be repaired or replaced at no additional cost within the first ten years of usage, and at a cost of 75% of the original purchase price between the eleventh and fifteenth year. For commercial and institutional orders your LOTUS mattress will be repaired or replaced at a cost of: 25% of the original purchase price within the first five years of usage; at a cost of 50% of the original purchase price between the sixth and tenth year of usage; and at a cost of 75% of the original purchase price between the eleventh and fifteenth year of usage).

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein. This warranty is only valid if you unpacked and expanded your LOTUS mattress within the two weeks following the original date of delivery.

LOTUS mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and void your warranty. LOTUS mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s). The purchaser must use their LOTUS mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other base upon which the mattress is placed may result in damage to the product thereby voiding this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen and king, and 4 leg support for twin and full mattresses. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen and King king platform beds and slat system bed frames used in conjunction with your LOTUS mattress require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with LOTUS mattresses.

This warranty covers the following items during normal wear:

  1. Permanent indentations
    1. Deterioration causing the mattress to have a visible indentation greater than one inch (two inches for commercial and institutional orders) in the first 10 years or 2 inches (three inches for commercial and institutional orders) in the final 5 years of the warranty period that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base.
  2. Physical flaws
    1. Any physical flaw in the mattress that causes the foam material to split or crack despite normal usage and proper handling (this does not apply to commercial or institutional orders).
    2. Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.

This warranty does not cover:

  1. Improper usage (voids the warranty):
    1. Damage from use with an inadequate foundation and/or frame.
    2. Mold or mildew caused from the use of the mattress on non breathable surface.
    3. Mattress damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, or spills.
    4. Washing any part of the cover other than the removable top portion.
    5. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
    6. Damage due to improper storage, including but not limited to extreme temperature fluctuations causing freezing and thawing of the mattress and exposure to water, snow, and other environmental factors.
  2. Normal increase of softness which can occur during regular use.
  3. Body indentations less than one inch (two inches for commercial and institutional orders) in the first 10 years or 2 inches (three inches for commercial and institutional orders) in the final 5 years of the warranty period.
  4. Complications resulting from the use of, or inability to make use of, product.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Sheet fit.
  8. Replacement of an accompanying Douglas product where only one piece is defective, unless that accompanying piece is also defective.
  9. As a remedy for aches, pains or other health issues.

Supporting Documentation Required To Process Warranty

  1. Photos
    1. Measuring Indentations: Lotus sleep Products Inc. will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.
    2. Physical flaws: Lotus Sleep Products Inc will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported.

Repairs and Replacements

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Lotus Sleep Products at the time of replacement.

Lotus Sleep Products Inc. may, at its own option, repair or replace the cover provided on the mattress. In the event that Lotus Sleep Products replaces the mattress cover, Lotus Sleep Products Inc will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.

The warranties contained herein include the costs of shipping and handling, which are to be borne by Lotus Sleep Products Inc. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original Lotus Sleep Products Inc warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated. PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (10) YEARS FROM YOUR DATE OF PURCHASE.

 

Bed Frame Warranty Details

1-Year Limited Warranty with Lifetime Free Replacement Parts

The bed frame is covered by a one (1) year Limited Warranty. For one (1) year after purchase, if your foundation is found to be defective due to faulty workmanship or materials we will offer either a one-time replacement of, or repair to, the foundation, at our expense. Furthermore, will provide lifetime free replacement parts when necessary, subject to the limitations described herein.

This Warranty, including lifetime provision of replacement parts, DOES cover:

  1. Defects due to faulty workmanship or materials.

This Warranty, including lifetime provision of replacement parts, DOES NOT cover:

  1. Damage to the bed frame and/or cover resulting from the use of an improper bed frame, and/or the use of the bed frame on the floor, and/or the use of the bed frame in an unsuitable manner, and/or the incorrect assembly of the bed and/or cover;
  2. Intentional, accidental, or negligent physical abuse that causes damage to the Foundation and/or cover;
  3. Damage to the Foundation and/or cover caused by burns, cuts, liquid damage, stains, bodily fluids, abnormal use, unsanitary use, or soiling;
  4. Damage to the Bed Frame and/or cover incurred by transportation after initial delivery;
  5. Accidental loss of parts following the disassembly of the foundation;
  6. A foundation and/or cover that is sold by an unauthorized retailer, or a product that is in any way sold as “used” or with any other similar wording indicating the product is not “new.”

The Bed Frame 1-Year Limited Warranty with Lifetime Free Replacement Parts covers the original purchaser of any bed frame who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the Foundation is owned by the original purchaser. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the online purchase. Please retain a copy of the receipt sent to the email address on record.

All labels on the bed frame must not be removed from the original product as these labels identify the product for the purpose of the warranties contained herein.

During the One (1) year duration of the 1-Year Limited Warranty with Lifetime Free Replacement Parts, LOTUS will, at its option, repair or replace the product, or ship replacement parts. In the event of a repair or replacement, LOTUS will cover the costs of shipping and handling, however additional shipping charges may apply if the foundation has been moved from the original shipping destination, or if the original shipping destination is in a remote location. Shipping costs of replacement parts are to be paid for by the original purchaser. Any third-party shipping expenses will not be reimbursed to the customer.

In the event that a warranty claim is filed and a warranty replacement is deemed necessary, the customer will be required to surrender the original product to LOTUS at the time of replacement.

The terms of this warranty shall be the customer’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated.

PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AS LONG AS YOU ARE USING THIS PRODUCT.

 

Pillow Warranty Details

LOTUS 5-Year Pillow Warranty

The LOTUS Pillows are covered by a three (5) year Limited Warranty. For three (5) years after purchase, if your pillow is defective due to faulty workmanship or materials, we will offer a one-time replacement or repair the product, subject to the limitations described herein.

This warranty covers:

  1. Any physical flaw in the pillow despite normal usage and proper handling.
  2. Any defect or flaw in the zipper assembly of the pillow cover. Lotus may decide to repair or replace the cover provided on the pillow.

This warranty DOES NOT cover:

  1. A normal increase in the softness of the pillow.
  2. Comfort preference.
  3. Pillow height.
  4. Any stains, burns, tears, cuts, or liquid damage resulting from use by customer.
  5. Damage incurred by transportation after initial delivery.
  6. Product that is sold by an unauthorized retailer or product that is any way sold as “used” or any other similar wording indicating the product is not “new”.
  7. Loss of foam as removed by customer.

The Lotus Pillows warranty covers the original purchaser of any LOTUS Pillow who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the Pillow is owned by the original purchaser of the Pillow. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the online purchase. Please retain a copy of the receipt which was sent to the email address on record.

Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

During the three (5) years of this warranty, Lotus will at its option, repair or replace the product, and pay all return shipping costs. Any third party shipping expenses will not be reimbursed to the customer. Should such replacement take place, this warranty will cover that replaced product within the original three (5) year period only.

Weighted Blanket Warranty Details

LOTUS 1-Year Weighted Blanket Warranty

The LOTUS Weighted Blankets are covered by a three (1) year Limited Warranty. For (1) years after purchase, if your weighted blanket is defective due to faulty workmanship or materials, we will offer a one-time replacement or repair the product, subject to the limitations described herein.

This warranty covers:

  1. Any physical flaw in the weighted blanket despite normal usage and proper handling.
  2. Any defect or flaw in the zipper assembly of the weighted blanket cover. Lotus may decide to repair or replace the cover provided on the blanket.

This warranty DOES NOT cover:

  1. Comfort preference.
  2. Blanket weight.
  3. Any stains, burns, tears, cuts, or liquid damage resulting from use by customer.
  4. Damage incurred by transportation after initial delivery.
  5. Product that is sold by an unauthorized retailer or product that is any way sold as “used” or any other similar wording indicating the product is not “new”.
  6. Blanket placed in washer machine.

The Lotus weighted blanket warranty covers the original purchaser of any LOTUS weighted blanket who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the weighted blanket is owned by the original purchaser of the Pillow. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the online purchase. Please retain a copy of the receipt which was sent to the email address on record.

Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

During the (1) years of this warranty, Lotus will at its option, repair or replace the product, and pay all return shipping costs. Any third party shipping expenses will not be reimbursed to the customer. Should such replacement take place, this warranty will cover that replaced product within the original (1) year period only.

 
 
 

LOTUS 2-Year Mattress Protector Warranty

2-Year Limited Protector Warranty

Lotus Sleep Products inc. warrants each LOTUS Mattress Protector against defects in workmanship and materials for a period of two (2) years. If, during the warranty period, your Mattress Protector is found defective due to faulty workmanship or materials it will be repaired or replaced subject to the details below.

Warranty Highlights

  • LOTUS Mattress Protectors are warrantied by LOTUS.
  • The warranty period for your Mattress Protector begins on the date of delivery and ends 2 years later.
  • If, despite normal usage and proper handling, your Mattress Protector has a defect covered under this warranty, it will be repaired or replaced, according to the terms below.
  • The LOTUS warranty applies to the Mattress Protectors only.

Who this Protector Warranty extends to

The LOTUS Protector warranty covers the original purchaser of any LOTUS Mattress Protector who is located in Canada and purchased the Mattress Protector directly from Lotus Sleep Products inc. Any warranty, or implied warranty, is only valid for the period of time the Mattress Protector is owned by the original purchaser. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the online purchase. Please retain a copy of the receipt which was sent to the email address on record.

Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

During the two (2) years of this warranty, LOTUS Sleep Products Inc. will, at its option, repair or replace the Mattress Protector, and pay any return shipping costs. Any third party shipping expenses will not be reimbursed to the customer. Should such replacement take place, this warranty will cover that replaced product within the original two (2) year period only.

What this Protector Warranty Covers

The Protector Warranty applies to defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

What is Not Covered by The Warranty

  1. Normal wear and tear as a result of washing and intended use.
  2. Comfort preference.
  3. Physical abuse or damage to the Protector, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  4. Damage caused by commercial use, such as in a hotel or store.
  5. Any Protector sold by resellers who are not authorized retailers.

Disclaimer, limitation on liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS PROTECTOR IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL LOTUS SLEEP PRODUCTS INC OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS PROTECTOR OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF LOTUS SLEEP PRODUCTS INC HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. GOODMORNING.COM’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS PROTECTOR GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.